Privacy Policy

At Shield of Care, we are committed to protecting your privacy and personal information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as all relevant state and territory privacy and health records legislation across Australia.

This policy outlines how we collect, use, store, and disclose your personal information when you interact with our services, including through our website.

We may collect the following personal information:

• Full name
• Contact details (e.g. phone number, email, address)
• Information about your care needs, preferences, or support arrangements
• Health and disability-related information (if voluntarily provided)
• Employment or expression of interest details (for job applicants)
• Any other information you choose to provide through forms, emails, or conversations

We collect personal information directly from you when you:

• Submit a form on our website
• Contact us by phone, email, or in person
• Engage with us via social media or referral processes
• Apply for support or employment with Shield of Care

We collect and use your personal information so we can:

• Provide you with safe, appropriate, and person-centred care
• Respond to your enquiries or requests
• Coordinate services or referrals with your consent
• Recruit staff and manage employment applications
• Comply with our legal and professional obligations

We will not sell or rent your personal information. We may disclose it:

• To team members or third parties involved in your care or support
• To service partners, as necessary for care delivery
• When legally required (e.g. safeguarding, reporting obligations)
• Only with your consent or where required under law

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data is stored securely in password-protected systems and encrypted where appropriate.

You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate. Please contact us using the details below to make a request.

Our website may use cookies and analytics tools to understand visitor behaviour and improve user experience. You can manage cookie settings via your browser.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Shield of Care

138 Juliette Street, Greenslopes, Qld, 4120

enquiries@shieldofcare.com.au

1300 289 132